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Family Violence Support

Services that can help

Police - 000

Identify and investigate incidents of family violence, provide safety and support to affected family members and prosecute persons accused of criminal offences arising from family violence.
  • Phone: 000 in an emergency, other contact your local police station. 
  • Ballarat: (03) 5336 6000
  • Bacchus Marsh: (03) 5366 4500
  • Daylesford: (03) 5348 2342

Safe Steps

Statewide 24 hour crisis support and safe accommodation (refuges) for women and their children.
  • Phone: Toll Free: 1800 015 188


National sexual assault, domestic and family violence counselling service for people living in Australia

  • Phone 1800 737 732


Support a friend or family member experiencing domestic violence or sexual assault - a national campaign to help Australians recognise the signs of intimate partner violence and how best to support someone.


For immigrant women who are victims of family violence.
  • Phone: (03) 9413 6800 or 1800 755 988

Aboriginal Family Violence Prevention and Legal Service Victoria (FVPLS Victoria)
  • Phone: (03) 9244 3333 or Toll free: 1800 105 303 or Web:

Elizabeth Hoffman House

Aboriginal Women's Family Violence Service
  • Phone: 1800 796 112 or (03) 9482 5744, Monday to Friday 9am - 5pm.

Victims of Crime Helpline

Offers counselling, advice and referrals to assist all victims of violence, including information on court procedures, the Victims Register and details of financial assistance.
  • Phone: 1800 819 817, Monday - Friday 8:30am - 11:00pm

Centres Against Sexual Assault (CASA)

A free confidential 24 hour emergency or crisis care service for victims/survivors who have recently been sexually assaulted. This includes crisis counselling support and may include access to medical care and legal processes.
  • Phone: 1800 806 292 (24 hours) or Ballarat: 5320 3933 or Web:

Sexual Assault Report Anonymously - SARA

The SARA mobile friendly website was created by and is maintained by the South Eastern Centre Aganst Sexual Assault (SECASA) in Melbourne.  Anyone in Australia can use SARA to anonymously report sexual assault.  No information about the reporter is required.  The police do not receive any information about the reporter.  Anonymous data from SARA is passed on to police and contributes to police intelligence about sexual assault and helps keep our community safer.

Women's Information & Referral Exchange (WIRE)

Telephone information, support and referral for women.
  • Toll free: 1300 134 130 or Hearing Impaired: 13 36 77, Monday - Friday 9am - 5pm or Web:

Kids Help Line

Telephone counseling for children and young people. This service also provides support for Australians under 18 years old through email and online counseling.
ReachOut Parents

ReachOut Parents is a not for profit organisation in Australia which helps parents support their teenagers through everyday issues and tough times.  There are resources for young people up to 25, parents and schools, covering a wide range of issues including domestic violence and cyber-bullying.


Advocare is an independent community based, not for profit organisation that supports and protects the rights of older people and people with disabilities.

Seniors Rights Victoria

Seniors Rights Victoria provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.

  • For help with elder abuse, phone 1300 368 821.  For further information, access the website at
Women's Legal Service Victoria

Legal phone advice line concerning family violence and family law.

Victorian Aboriginal Legal Service

Free 24 hour legal advice and representation to members of the Koori community.
  • Phone: (03) 9419 3888 or Toll free: 1800 064 865

Child Protection Crisis Line

To report concerns of child physical and/or sexual abuse
  • Phone: 131 278 (24 hours, toll free)

Child First, Greater Grampians

Child FIRST is a single referral point for Family Services in Ballarat and surrounding areas jointly delivered by CAFS Ballarat and partner agencies.
  • Phone Direct: (03) 5337 3388 or 1300 783 341, Monday - Friday, 9am-5pm.

Men's Referral Service

The Men's Referral Service takes calls from Australian men dealing with family and domestic violence matters. If your behaviour has brought you into contact with the police or courts and you're facing issues such as an intervention order, behaviour change, anger management, access or custody, then it's time you gave us a call. 

MensLine Australia

Mensline Australia is a professional telephone and online support and information service for Australian men.

The Lookout

A place for family violence information. A resource for workers supporting women's safety in Victoria.

Find Support
Emergency & support phone numbers
Support those affected by family violence
Contact Us
Call us on
(03) 5333 3666
Wrisc Family Violence Support